Personal Development Training

Customer Service Courses
Client Focused Reception
Customer Care for Helpdesks
Customer Care Via Email
Dealing with challenging Customers
Dealing Customer Service excellence
Internal customer Service Excellence
Maximising customer satisfaction in a technical environment
The Managers role in customer service excellence

Personal Development Courses
Assertiveness Skills
Communicating Effectively
Concise Minute-Taking
Conflict Resolution
Essential Skills for the office professional
Making an impact at meetings
Managing stress in the workplace
Organising work and time
Problem Solving and Decision Making
Sucessful Negotiating Skills
Train the Trainer
Finance for Non Financial Managers

Management Development Courses
Appraisal & Feedback - Performance Management
Advanced Presentation Skills
Coaching for Better Results
Chairing Meetings
Counselling Skills for Managers
Facilitation Skills
Influencing Skills
Leading Teams
Managing Change
Managing and Developing Performance
Managing People in a Project Environment
The Manager’s Role in Customer Service Excellence
Mentoring Skills
Motivate Your Team to Achieve Work at it’s Best!
Managing Teams that Work From Home
Project Management Introduction
Selection and Interviewing Skills
Health and Safety at Work

Locations

All the training courses listed above are held at the following locations:
London, Manchester, Birmingham, Newcastle, Glasgow and Edinburgh.

Find Out More

Please don't hesitate to contact us for date, availability and pricing information, or if your required training course is not listed.